The Healthy Buildings Intelligence Platform (the Platform) is developed and supported by C5 Plus Ltd.

If you're experiencing a problem with the Platform, have questions about your account, or need technical assistance, contact us.

Contact

Email: support@healthybuildings.net

We try to respond to support requests within one business day.

Common Issues

Registration Code

If your registration code is not working:

• Verify that it was entered exactly as provided.
• Confirm that you have an active internet connection.
• Contact your project administrator or email support.

FieldOps Assigned Projects

If you do not see your assigned project sites:

• Verify that your device has internet access.
• Contact your project manager or email support.

Reporting a Problem

When reporting an issue, please include:

• Application name, version, and type of device
• Operating system version
• A brief description of the problem
• Screenshots (if applicable)

Service Availability

HBIP is intended for professional environmental testing and building operations. Scheduled maintenance or updates may occasionally make the service temporarily unavailable.

Company

C5 Plus Ltd.
Healthy Buildings Intelligence Platform (HBIP)

Meaningful environmental testing, advice, and software for healthier buildings.